Why are your prices so competitive - is there a catch?
No there is no catch. We work closely with our sister company, Cottage Linen Hire Limited, a nationwide linen hire company servicing over 400 restaurants and hotels nationwide. So in effect when you are hiring from us you are coming straight to source and cutting out any middlemen.
Do you offer a nationwide delivery service?
Yes we do.
Will there be a delivery charge?
Yes. We calculate delivery prices based on area and amounts to be delivered. If you fill out the quotation form on our website or phone with your requirements we will be happy to e-mail or send you a quotation.
I don't know the exact number of chair covers or linen that I require as numbers may change - can I change the amounts I require?
Yes we allow changes up to one week prior to delivery. We understand that numbers will change and we do not mind changing the invoice as many times as is necessary.
My wedding reception is on a Saturday, when would you deliver and collect?
For weekend occasions we send out linen on a Wednesday to arrive at the venue or to an address you advise. The linen arrives to the venue on a Thursday. We would then collect our linen between 9.00a.m. and 5.30p.m. the following Monday unless otherwise advised. Goods should be packed and ready for our couriers or driver to collect.
Do we have to wash the linen after use?
No you do not. We supply the linen to you ready to use and collect the linen used.
Can we collect the chair covers and linen ourselves?
Yes you can. We would require the name of the person collecting the linen and one form of i.d.
Are we required to pay a deposit?
Yes you are. This is normally £100.00 or 20% of the hire charge. This is refunded back to you minus any losses/damages after we have picked up our linen. The deposit is separate to the invoice and will be refunded after we pick up our linen minus any losses/damages.
When are we required to pay the invoice?
You are required to pay the deposit and the full amount of the invoice at least two weeks prior to delivery. For last minute bookings we only accept debit cards or cash. You can also pay by credit card but there would be a 2.5% surcharge.
How do we pay?
You can pay by debit card over the phone or send a cheque made payable to Ace Occasions. We also accept cash but only if you are picking up the linen. You can also pay by credit card but please bear in mind that there would be a 2.5% surcharge.
I'm not sure which chair covers I require, do you send out samples?
Yes we do. We ask you to describe the chairs to us and will then send you a sample plus a ribbon if you require. We charge £10.00 for this service but will also enclose a stamped addressed envelope back to us after you have tried the chair cover on the chairs at your venue. Once we send out a sample we hold the booking for ten days unless you advise that you would like to keep the chair cover for longer.
Are we able to visit your showroom to look at your products?
Yes you are. We would advise you to telephone to make an appointment as we might be with other clients if you just turn up.
Do you supply crockery, cutlery & glassware?
Yes we do but only in the London area or for collection and delivery only.
If you have any other questions please do not hesitate to call us on
020 8969 8960.
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