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|
| Why
are your prices so competitive - is there a catch? |
| No
there is no catch. We work closely with our sister company,
Cottage Linen Hire Limited, a nationwide linen hire company
servicing over 400 restaurants and hotels nationwide.
So in effect when you are hiring from us you are coming
straight to source and cutting out any middlemen. |
|
| Do
you offer a nationwide delivery service? |
| Yes
we do. |
|
| Will
there be a delivery charge? |
| Yes.
We calculate delivery prices based on area and amounts
to be delivered. If you fill out the quotation form on
our website or phone with your requirements we will be
happy to e-mail or send you a quotation. |
|
| I
don't know the exact number of chair covers or linen that
I require as numbers may change - can I change the amounts
I require? |
| Yes
we allow changes up to one week prior to delivery. We
understand that numbers will change and we do not mind
changing the invoice as many times as is necessary. |
|
| My
wedding reception is on a Saturday, when would you deliver
and collect? |
| For
weekend occasions we send out linen on a Wednesday to
arrive at the venue or to an address you advise. The linen
arrives to the venue on a Thursday. We would then collect
our linen between 9.00a.m. and 5.30p.m. the following
Monday unless otherwise advised. Goods should be packed
and ready for our couriers or driver to collect. |
|
| Do
we have to wash the linen after use? |
| No
you do not. We supply the linen to you ready to use and
collect the linen used. |
|
| Can
we collect the chair covers and linen ourselves? |
| Yes
you can. We would require the name of the person collecting
the linen and one form of i.d. |
|
| Are
we required to pay a deposit? |
| Yes
you are. This is normally £100.00 or 20% of the
hire charge. This is refunded back to you minus any losses/damages
after we have picked up our linen. The deposit is separate
to the invoice and will be refunded after we pick up our
linen minus any losses/damages. |
|
| When
are we required to pay the invoice? |
| You
are required to pay the deposit and the full amount of
the invoice at least two weeks prior to delivery. For
last minute bookings we only accept debit cards or cash.
You can also pay by credit card but there would be a 2.5%
surcharge. |
|
| How
do we pay? |
| You
can pay by debit card over the phone or send a cheque
made payable to Ace Occasions. We also accept cash but
only if you are picking up the linen. You can also pay
by credit card but please bear in mind that there would
be a 2.5% surcharge. |
|
| I'm
not sure which chair covers I require, do you send out
samples? |
| Yes
we do. We ask you to describe the chairs to us and will
then send you a sample plus a ribbon if you require. We
charge £10.00 for this service but will also enclose
a stamped addressed envelope back to us after you have
tried the chair cover on the chairs at your venue. Once
we send out a sample we hold the booking for ten days
unless you advise that you would like to keep the chair
cover for longer. |
|
| Are
we able to visit your showroom to look at your products? |
| Yes
you are. We would advise you to telephone to make an appointment
as we might be with other clients if you just turn up. |
|
| Do
you supply crockery, cutlery & glassware? |
| Yes
we do but only in the London area or for collection and
delivery only. |
|
|
If
you have any other questions please do not hesitate
to call us on
020 8969 8960.
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